Privacy Policy

1. Introduction

Welcome to Stream Alert LLC ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

Stream Alert LLC is a donation aggregation and notification platform for content creators that integrates with multiple streaming platforms including Streamlabs, StreamElements, Twitch, and YouTube.

2. Information We Collect

2.1 Information You Provide

• Account Information: Full name, username, email address, and password
• Payment Information: Email addresses for Cash App, Venmo, and other payment platforms
• Profile Information: Twitch and YouTube channel information when you connect these services

2.2 Information Collected Automatically

• Donation Data: Donor names, donation amounts, messages, and timestamps
• Usage Data: How you interact with our platform, features used, and preferences
• Technical Data: IP address, browser type, device information, and operating system
• Cookies: Authentication tokens and session information

2.3 Information from Third Parties

• OAuth Services: Profile information from Google, Streamlabs, StreamElements, Twitch, and YouTube
• Gmail Integration: Email content to detect donation notifications from payment services
• Payment Platforms: Transaction details from Stripe for subscription billing

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide, maintain, and improve our donation tracking and notification services
• Real-time Notifications: To send instant donation alerts to your connected streaming platforms
• Email Monitoring: To monitor your Gmail inbox for donation notifications from Cash App, Venmo, and other payment services
• Platform Integration: To send donation alerts to Streamlabs and StreamElements on your behalf
• Account Management: To create and manage your account, including authentication and password resets
• Billing: To process subscription payments through Stripe
• Communication: To send you service updates, security alerts, and support messages
• Analytics: To analyze usage patterns and improve our platform
• Security: To detect and prevent fraud, abuse, and security incidents

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Third-Party Service Providers

• Streamlabs: To deliver donation alerts to your Streamlabs account
• StreamElements: To deliver donation alerts to your StreamElements account
• Google: For Gmail API access to monitor donation emails
• Stripe: For payment processing and subscription management
• MongoDB Atlas: For secure data storage
• Sentry: For error tracking and application monitoring

4.2 Legal Compliance

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption: All data transmission is encrypted using HTTPS/TLS
• Password Security: Passwords are hashed using bcrypt before storage
• Access Control: JWT-based authentication with HTTP-only cookies
• OAuth Security: Secure OAuth 2.0 flows for third-party integrations
• Database Security: Encrypted MongoDB connections with access controls
• Token Expiration: Access tokens expire after 15 minutes, refresh tokens after 7 days

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can access your account information through your profile settings
• Correction: You can update or correct your information at any time
• Deletion: You can request deletion of your account by contacting us
• Data Portability: You can export your donation data
• Disconnect Services: You can disconnect Gmail, Streamlabs, StreamElements, and other integrations at any time
• Opt-out: You can unsubscribe from marketing emails (though service emails are required)

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Specifically:

• Account Data: Retained until you delete your account
• Donation Records: Retained for the lifetime of your account for analytics and reporting
• Session Data: Retained for 14 days in our session store
• OAuth Tokens: Retained until you disconnect the service or revoke access
• Backup Data: May be retained for up to 30 days in backups

8. Gmail API Disclosure

Stream Alert LLC's use of information received from Gmail APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

• We only access emails from specific payment service senders (Cash App, Venmo)
• Email content is parsed solely to extract donation information
• We do not read, store, or process other email content
• Gmail data is not used for advertising or AI training
• You can revoke Gmail access at any time from your account settings

9. Cookies and Tracking

We use cookies and similar technologies for:

• Authentication: To keep you logged in (HTTP-only cookies)
• Preferences: To remember your settings
• Security: To protect against unauthorized access
• Analytics: To understand how you use our platform

You can control cookies through your browser settings, but disabling them may affect functionality.

10. Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be processed in the United States or other countries where our service providers operate. By using our service, you consent to the transfer of your information to these locations.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. Continued use of our service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Website: https://streamalert.gg